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The Avaya IX Workplace Softphone is software used for making telephone calls over the Internet on your network connected PC. For access to the campus directory inside the app, use Avaya IX Workplace (softphone) while connected to Global Protect VPN.

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Install and Log Into Avaya IX Workplace

Windows Installers:

• Software Center

Mac Installers:

• Self-Service

1. Install the Avaya IX Workspace application for either PC or Mac

2. When opening the app for the first time, choose Configure My Account and enter your LDAP credentials

Configure Microphone and Speakers

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1. Click the video/audio icon in the bottom right of the app to configure your microphone and speakers
   
2. Choose your microphone and speakers/headphones from the drop down menus

How To Make a Call

1. There are many ways to place a call. On campus numbers can be dialed with the five number extension, while offsite numbers needs to be prefaced by 91 followed by the full number (ex: 91-707-867-5309). A,B, and C list different ways to make a call.
   1. Search the name of a user on campus to find them in the directory. Hover over the user’s name and click the phone icon to place a call. You must be connected to VPN for the university directory to be searched. Otherwise, only local computer contacts will be displayed.
      
   2. If the person’s phone is on campus and you know the extension, dial their 5 digit extension in the search field and then click the phone icon
      
   3. Click the dialpad icon and dial the phone number manually. You can also dial the 5 digit extension here.
      

Answering or Declining Phone Calls

1. You will receive a pop up and a ring tone when a user is calling. You can choose to accept the call or decline it from the pop up that appears on your screen.
   

How to Transfer a Call (Cold)

1. After you have connected to a call, the app will show the user’s name and other functions. To transfer the call, click the three dots > Transfer Call > To a Number…
2. If dialing to an onsite number, type the 5 digit extension. For an offsite number, dial 91 and the full number
3. Click the transfer button to complete the call

How To Start a Conference Call

1. Start a call with a user. You will see call options appear in the app.
2. Select the three dots next to the user’s name and select “Add Someone to Call”
   
3. When the new menu pops up, type their name or phone number, select the person’s name, and click the yellow “Add to Call” button
   
4. Once the additional user answers the call, you will have the option to merge the call into a Conference. Click the 'Merge' button to connect everyone.
   

How To Add a Contact

1. Search for the user’s name in the search field
2. When you hover over the user’s name, click the “+” icon
   
3. Click “Add Contact” in the top right corner
4. These users will now show up in your Contacts menu

• On This Page

Overview

Avaya IX Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus. If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels. After effects 2014 download mac os.

IX Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the IX Workplace application.

As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.

Platforms

Avaya IX Workplace is available for Windows, macOS, iOS, and Android.

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System Requirements

The supported operating system are these are:

• macOS 10.11 or newer
• Windows 7 Enterprise, Ultimate, and Professional
• Windows 8/8.1 Enterprise and Pro
• Windows 10

Minimum hardware level for Windows workstations are:

• Dual Core or better;
• 2GB RAM (although more is recommended); and
• 1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).

License Details

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The Avaya IX Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes. Once you have separated from the UW you must remove the software from your computer.

• No registration is required
• There is no charge for the software
• UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system

Get Software

Download Avaya IX Workplace after agreeing to the Terms and Conditions.

Get Help

Technical Support

FAQ: Avaya IX Workplace

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Web: https://itconnect.uw.edu/connect/phones/

Email: help@uw.edu

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Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM

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